Terms and Conditions

About us

This website is run by [BUSINESS NAME], a sole trader trading as The Roots Method and The Roots Method Rituals, at [BUSINESS ADDRESS]. You can contact us at [CONTACT EMAIL]. These terms apply to all orders placed through this website by customers in the United Kingdom.

Our products

Our loose leaf herbal teas are food products, blended and packed by hand. Every pouch lists its ingredients. Please read them carefully if you have an allergy, are pregnant, breastfeeding or taking medication, and speak to your GP if you are unsure. Our teas are sold as a warming, comforting drink and a calming ritual. We make no health or medical claims about them.

Because each batch is made by hand, colour and appearance may vary slightly from the photographs.

Prices and payment

Prices are shown in pounds sterling. Delivery is shown at checkout before you pay. Payment is taken in full when you order, through our secure Shopify checkout.

Your order

Your order is accepted when we email you a confirmation. If we cannot fulfil it, for example because an item has sold out, we will let you know and refund you in full.

Pre-orders

Pre-orders are paid for when you order and posted once the batch is ready. We will tell you the expected dispatch date on the product page and by email. If there is a delay, we will let you know, and you may cancel for a full refund at any time before your order is posted.

The Ritual Box

The Ritual Box is billed monthly until you cancel. You can cancel at any time before your next billing date by emailing [CONTACT EMAIL], and no further payments will be taken.

Your right to cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email [CONTACT EMAIL] with your order number. You then have a further 14 days to return the goods, and we will refund you within 14 days of receiving them.

For hygiene and food safety reasons, this right does not apply to food products once the seal has been opened. Unopened pouches in their original condition can be returned. Full details are on our Delivery and Returns page.

Faulty or damaged items

Your statutory rights under the Consumer Rights Act 2015 are not affected. If anything arrives damaged, faulty or not as described, please email us within 30 days with a photo and we will replace it or refund you in full.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. We do not exclude liability where it would be unlawful to do so.

Law

These terms are governed by the law of England and Wales.