Privacy Policy

This policy explains how [BUSINESS NAME], trading as The Roots Method and The Roots Method Rituals ("we", "us"), looks after your personal information. We are a sole trader based at [BUSINESS ADDRESS] and we are the data controller for the information described here, under the UK GDPR and the Data Protection Act 2018.

What we collect

• Your name, email, delivery address and phone number when you place an order or book a class.
• Order details, such as what you bought and when.
• Your email address if you join our newsletter or send us a message.
• Basic technical information, such as your browser type, to keep the website working well.

We never see or store your full card details. Payments are handled securely by Shopify and Stripe.

How we use it

• To take payment for, pack and deliver your order (contract).
• To reply to your messages and give customer support (legitimate interests).
• To send our newsletter, only if you have said yes (consent). You can unsubscribe at any time.
• To keep financial records required by HMRC (legal obligation).

Who we share it with

We only share what is needed with trusted services that help us run the business: Shopify (online shop and checkout), Stripe (class payments), Royal Mail or our chosen courier (delivery), and our email provider. We never sell your information.

How long we keep it

Order and accounting records are kept for six years, as required by UK tax law. Newsletter details are kept until you unsubscribe. Messages are kept for up to two years.

Your rights

You can ask to see, correct or delete the information we hold about you, object to how we use it, or ask us to stop. Email [CONTACT EMAIL] and we will reply within one month. If you are unhappy, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

We use essential cookies and local storage to keep your basket and the website working. We do not use advertising cookies.

Contact

[BUSINESS NAME], [BUSINESS ADDRESS]. Email: [CONTACT EMAIL]