Delivery and Returns

Delivery

• We currently deliver within the United Kingdom only.
• UK delivery is £[POSTAGE] per order, shown at checkout.
• Orders are packed by hand and usually posted within [X] working days.
• Pre-orders are posted once the batch is ready. The expected date is shown on the Rituals page.
• The Ritual Box is posted once a month.

If your order has not arrived within 10 working days of dispatch, please email [CONTACT EMAIL].

Your 14 day right to cancel

You can cancel your order within 14 days of receiving it, without giving a reason. Email [CONTACT EMAIL] with your order number to let us know. You then have 14 days to send the items back to [BUSINESS NAME], [BUSINESS ADDRESS]. Return postage is paid by you unless the item is faulty.

Opened food products

Our teas are food products. For hygiene and food safety reasons, pouches that have been opened or had their seal broken cannot be returned or refunded, unless they are faulty. Unopened pouches in their original condition can be returned within the 14 day period.

Refunds

Once we receive your return we will refund the price of the items and the standard delivery charge you paid, within 14 days, to your original payment method.

Damaged or faulty items

If something arrives damaged, faulty or not as described, email us within 30 days with a photo. We will send a replacement or give you a full refund, including postage. Your statutory rights are not affected.